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Job ID2578
Job TitleBusiness Analyst - IT - 2
Permanent/Contract Contract
Travel (%)0
Date Posted 6/21/2022
CityToronto - WFH
State/Province ON
Job Description A Bank in Downtown Toronto (WFH) is seeking Business Analyst - IT - 2 for a contract of ASAP to 10/31/2022. • Business group: The CRM GWRT Technology team is looking for a Support Analyst/BA to join the ongoing Capital Markets Salesforce Integration. • Project: The group migrated to a Tier1 CRM, with the implementation recently completed. They are now focusing on ensuring all users are added from multiple domains. Additionally, the group has recently gone live with a new application built for GBM internal control, and the current focus is on moving from the pilot stage to the live system. • Reason for request: Project in need of active support roles Candidate Value Proposition • The successful candidates will have the opportunity to progress into a BA capacity role throughout the contract duration. Great opportunity for building experience and skillsets. • Collaborative team environment that will be impacting multiple organizational lines within the Bank. • Using various techniques and methodologies, the successful candidate will be exposed to new technology in an enterprise environment Typical Day in Role / Responsibilities: • Responsibilities include support work, as well as configuring the Control Management System (used for regulatory reporting) • Supports one or more highly complex business processes (this is predominantly a support role where the contractor would be managing production cases and resolving them to completion) • Will participate on side projects on key initiatives • Works with key stakeholders within all business functions to align technology solutions with business strategies • Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities • Able to manage time and handle a high volume of incoming requests and cases • The goal is to upskill contractors into a junior BA capacity • Support User Acceptance Testing (test case execution)
Job Requirements Candidate Requirements/Must Have Skills: 1. 3+ years exposure to IT support or 1+ years of BA experience 2. Basic level understanding of database design 3. Strong Microsoft Office Suite (Excel, Outlook) 4. Exposure to Salesforce platform or Microsoft Dynamics Soft Skills: - Excellent communication skills to work across different business lines and with different users - Strong ability to work under pressure - A ‘go getter’ personality who can solve problems and think outside the box - Strong Customer Service orientation Nice-To-Have Skills: - Project experience within an Agile Space preferred - Software experience is a plus and will be prioritized - Banking industry domain knowledge is an asset - Prior experience as a BA IT support Degrees or certifications: • Bachelor/ Associate degree in a relevant technical field required
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