| Job Description |
A Bank in Downtown Toronto is seeking a Service Now Developer for a 4 month contract (Until October 31st; Renewable or go FTE). The Domestic & International Application Support & Automation is seeking a ServiceNow Developer to support the GSOC (Global Systems Operation Centre) project for the Event Management and PagerDuty stream. The ServiceNow Developer will contribute to the overall success of the Event Management and Application development team within Performance and Capacity Management in Global Technology Services ensuring application onboarding and deployments are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
The successful candidate will have the chance to gain exposure to new technologies and have the opportunity for growth.
Typical Day in Role
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support ServiceNow Event Management Module and integrate third party monitoring tools (via custom integrations, web services, API’s)
• Work across different Business lines to understand customer needs and problems, build creative and thoughtful solutions, and drive the success of Event Intelligence and PagerDuty as a whole.
• Build and deliver applications on the ServiceNow platform that apply innovative technical solutions to eliminate manual processes and simplify workflows for complex procedures
• Support existing and develop new ServiceNow Portals when needed (Angular JS, Javascript, CSS, HTML knowledge is expected)
• Design and develop new reports, dashboards and performance analytics widgets and support business and customers in its usage
• Providing Technical Support of the existing ServiceNow environment, applications and modules
• Perform unit testing, code reviews, development best practices and implement ServiceNow related best practices
• Assist in patch and version upgrades
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with the bank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.
• Ability to interact with customers of multiple levels of technical expertise
|
| Job Requirements |
Must Have Skills:
1) Experience working with ServiceNow Event Management Module (events, transform maps, alerts rules), or understand the concept of Event Intelligence product – 3+ years of hands on experience
2) Deep functional and technical knowledge of the following ServiceNow ITSM and ITOM modules: Incident, CMDB, Service Request, Knowledge, or Intelligent Apps Modules (don’t need experience with all, but the more the better) -3+years of hands on experience
3) Experience with ServiceNow JavaScript - 3+ years of hands on experience
4) Hands on experience with complex / custom Integrations / web services/APIs - Integrating
ServiceNow with third party tools. – 3+ years of hands on experience
5) Advanced development and administration experience with ServiceNow Development Platform and methodology – 3+ years of hands on experience
6) Experience in developing with JavaScript (mandatory), XML, (X)HTML, Angular JS, JSON (one or 2 of these should be sufficient) – 3+ years of hands on experience
7) Strong communication skills
8) ServiceNow Certified System Administrator
Titles don’t matter as much as long as experience is relevant and hands on
o Prefer candidates who have worked on similar projects – Event Management
Nice-To-Have Skills:
- ServiceNow APIs (Business Rules, Script includes, workflows, Client Scripts, inbound email actions, etc.)
- Experience in monitoring and event management practices
- Hands on experience in following the iterative and agile SDLC
- Experience with PagerDuty
- Knowledge of Spanish
- Experience with ServiceNow Orchestration
Degrees
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required
|