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Job ID1607
Job TitleTechnical Support Specialist
Permanent/Contract Contract
Travel (%)0
Date Posted 3/4/2019
CityScarborough
State/Province ON
CountryCanada
Job Description A bank in Scarborough is looking for 3 Technical Support resources for a one year contract (9 to 5). for Global Business Payments team is seeking 3 Technical Support Analysts to support a large infrastructure migration project. This is a large-scale and long-term project providing Level 1 Technical Support to bank customers. These Technical Support Analysts will be responsible for answering questions or resolving computer problems for clients via telephone. • Great opportunity for entry-level Technical Support Analyst to receive training and gain exposure Typical Day in Role • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity • May install software or perform hardware testing remotely • Enter commands and observe system functioning to verify correct operations and detect errors • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support • Will be required to directly communicate with bank customers. • Basic ability to work independently and manage one’s time • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Job Requirements Must Have Skills: 1) Technical Support (2 years experience providing Level 1 technical support over the phone & email) 2) Windows OS (2 years experience providing technical support on Windows operating systems) 3) Customer Service (2+ years providing excellent customer service to end-users) 4) Basic Networking Protocols (Any experience with sFTP, FTP, VPN, AS2 connectivity) Degrees or certifications: • Bachelor's degree in a technical field such as computer science, computer engineering or related field required • Overall 1-2 years experience in a Technical Support capacity
     
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