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Job ID1210
Job TitleTechnical Support Specialist
Permanent/Contract Contract
Travel (%)0
Date Posted 1/12/2018
State/Province ON
Job Description A bank in Scarborough is looking for a Technical Support Resource for a 9 month contract renewable or go to FTE. The main function of a Technical Support is to provide technical assistance to computer system users. A typical technical Technical Support is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity • May install software or perform hardware testing remotely • Enter commands and observe system functioning to verify correct operations and detect errors • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support This resource is required for production support for office 365. Support after deployment, common problems like (not receiving email, Microsoft Office- needs to have a strong grounding in office 365, they will essentially be level 2 support and will be connecting with the project team or go to level and or to vendor (Microsoft) to rectify issue.
Job Requirements Qualifications: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills • Basic ability to work independently and manage one’s time • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software Candidate Requirements/Must Have Skills: 1) Strong with outlook, Microsoft office suite (cloud computing would be great) 2) Service Now is highly preferred 3) Great communication skills 4) Overall 3-5 years of experience Degrees or certifications: •
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