| Job Description |
A bank in Scarborough is looking for a technical Support Analyst for their domestic & International Application Support & Automation. One year Contract (renewable).
• Assisting the Toronto Data Centre Operations in the day-to-day operations. • Understanding of iSeries/AS400 Power Systems. • Support with xSeries Servers when needed. • Strong sense of Communication and Customer Service skills • Support of First line Problem Management and documentation using Bit’s Ticket Tracking Systems. • Knowledge of PC Hardware and Software. • Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact and taking appropriate action. • Participate and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence. • Execute implementation plans for new medium to highly complex application. • Monitor and analyze supported services to identify opportunities for improvement and recommends solutions. • Complete all assigned department change requests to the daily batch schedule, and Production systems. This includes job creation, program turnovers, job definition modifications, run time changes, and job decommissions. • Ensure timely and efficient processing of all production batch schedules addressing any late running jobs, excessive runtimes, or job failures while complying with documented application service level agreements. • Assist Manager in identifying gaps in job execution times, triggers, abend frequency and any other unusual patterns using trending and data analysis. • iSeries Command line and Command structure knowledge
• Assisting the Toronto Data Centre Operations in the day-to-day operations. • Understanding of iSeries/AS400 Power Systems. • Support with xSeries Servers when needed. • Strong sense of Communication and Customer Service skills • Support of First line Problem Management and documentation using Bit’s Ticket Tracking Systems. • Knowledge of PC Hardware and Software. • Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact and taking appropriate action. • Participate and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence. • Execute implementation plans for new medium to highly complex application. • Monitor and analyze supported services to identify opportunities for improvement and recommends solutions. • Complete all assigned department change requests to the daily batch schedule, and Production systems. This includes job creation, program turnovers, job definition modifications, run time changes, and job decommissions. • Ensure timely and efficient processing of all production batch schedules addressing any late running jobs, excessive runtimes, or job failures while complying with documented application service level agreements. • Assist Manager in identifying gaps in job execution times, triggers, abend frequency and any other unusual patterns using trending and data analysis. • iSeries Command line and Command structure knowledge
PURPOSE OF JOB:
Responsible for the consistent delivery of critical batch scheduling services processed on the Data Centre Operations(DCO) raised floor on 7 x 24 basis. Provide technical expertise for medium to highly complex Jobs and initiatives as they relate to the implementation and support of application and or infrastructure technology in a multi platform environment specifically for the BNS Power Systems Applications. Also provide technical support after hours and weekends for units such as Domestic/International Contact Centres, iTrade, Intl, CMU, CAU, BKO, BSC, Security, TAG, HR, etc.
Complexity of Position
• Willing to learn iSeries/AS400 Power Systems and be capable of working independently without direct supervision.
• Support with xSeries Servers when needed.
• Strong sense of Communication and Customer Service skills
• Support of First line Problem Management and documentation using Bit’s Ticket Tracking Systems.
• Strong Organizational skills
• Knowledge of PC Hardware and Software.
KEY ACCOUNTABILITIES
• Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact and taking appropriate action.
• Participate and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence.
• Execute implementation plans for new medium to highly complex application.
• Monitor and analyze supported services to identify opportunities for improvement and recommends solutions.
• Complete all assigned department change requests to the daily batch schedule, and Production systems. This includes job creation, program turnovers, job definition modifications, run time changes, and job decommissions.
• Ensure timely and efficient processing of all production batch schedules addressing any late running jobs, excessive runtimes, or job failures while complying with documented application service level agreements.
• Assist Manager in identifying gaps in job execution times, triggers, abend frequency and any other unusual patterns using trending and data analysis.
• iSeries Command line and Command structure knowledge is essential.
• Must have graduated within the last year in a Computer related field.
Knowledge in iSeries/AS400, Mainframe , COBOL would be an asset, but is not essential
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