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Job ID	1174
Job Title	Service Now Developers (Gems)
Permanent/Contract	Permanent
Travel (%)	0
Date Posted	11/21/2017
City	Scarborough
State/Province	ON
Country	Toronto
Job Description	A bank in Scarborough is looking for Service Now Developers.. One contractor and two full-time/permanent employees.The Service Now Programmer/Developer will be a key player in the day to day operations and processing of events/alerts as they relate to the Service Now platform. Creating event imports, event rules, remediation tasks and workflows will be required as a part of the day to day operations, while working closely with existing Service Now administrators and monitoring teams. The Responsibilities are as follows: Create and maintain event sources within Service Now. Identify and expand processes for alert to incident creation. Create custom rules to promote events to alerts and then alerts to incidents based on business need. Create task templates based on alert types and assignment group requirements. Research alert remediation processes and automate where applicable using workflow techniques. Work with Service Now administrators to integrate with Service Mapping and Dashboards. Escalates issues in effective and efficient manner.
Job Requirements	Desired Skills Experience configuring core ServiceNow modules Event Management, Service Mapping, etc. Knowledge of web based and scripting languages (JavaScript, HTML, CSS, AJAX, HTTP, XML, Perl, AngularJS, Webservices(REST, SOAP, creating API's)). Strong analytical, estimating and problem solving skills. Excellent communication, interpersonal and collaboration skills. Ability to present and explain technical information to diverse audiences. Ability to be flexible, adaptable and learn new concepts quickly. Ability to work effectively in a team environment with aggressive deadlines and multiple priorities. Demonstrated understanding of ITIL processes, operations and procedures. Required Skills Perform day to day administration of the ServiceNow in relation to Event Management. Develop clear and concise technical process documentation. Communicate ServiceNow process, operations and capability information to all levels of management effectively. Maintain the integrity of the ServiceNow tool across production and non-production environments. Working knowledge of relational 3rd party databases, alerting and event management platforms. Work with business users to identify and refine required information and remediation workflows. Ability to script basic tasks using SQL, JAVA/JavaScript and/or Powershell scripting languages. Implementing ServiceNow Event Management preferred. Advanced Scripting/ Reporting and other classes area highly recommended. Experience with using and obtaining data from ServiceNow. Experience with processes involving problem identification, recovery, escalation and resolution. Able to function well in a fast-paced and adaptive environment. ServiceNow System Administrator Certification preferred.