| Job Description |
A bank in Downtown Toronto is looking for a Senior Manager in its Business Continuity Planning.• Has an overall portfolio management responsibility for a defined group of bank Units and Data Centres:
• Responsible for managing business unit compliance to meet corporate business continuity governance and reporting requirements. Provides specialist consultations with business continuity plan Owners and Planners to ensure plans meet bank's Policies and Standards.
• Responsible for managing business continuity risk assessment and exposure minimization projects and strategies to ensure a robust business continuity capability for the bank, including subsidiaries
• Design, develop and implement plan testing and training programs and corporate wide awareness of business continuity best practices.
• Design, develop and implement business continuity tools including methodologies, templates and the applied use of information technology and communications based devices.
• Responsible for ensuring system recovery testing meets bank's Standards
The incumbent, in agreement with the Senior Management, Business Continuity Management, participates in setting yearly objectives for business continuity in the department and for broader corporate BCP initiatives. Takes independent action to achieve pre-determined goals and objectives while keeping the Director informed of activities.
The incumbent may exercise authority based on the Bank’s Business Continuity Policies and Standards. However, the dotted line nature of the business continuity positions with the Business Units throughout the bank Group and with various Third Party Building Managements and other Emergency Responders. Also requires achievement of risk business continuity management objectives by education, persistence, diplomacy and persuasion.
• Business Continuity is a relatively new and evolving discipline and the incumbent must not only keep abreast of changes but also ensure that they are applied appropriately within the Bank. There are approximately 150 business units to support in downtown Toronto alone. The incumbent is also responsible for BCP issues throughout the Domestic Shared Services network and to bank’s operations in over 55 countries.
• Limited direction will be received in this function and the individual must have and keep the confidence of Departmental Management, must be able to lead highly matrixed and multi-disciplinary teams as necessary to accomplish business continuity objectives, must continually learn about new requirements, be able to conceptualize, problem solve, communicate and persuade in a field which does not necessarily attract the compelling interest of day-to-day business lines.
• The Business Continuity Management Unit is small and carries a wide mandate. The incumbent works on projects and compliance matters for Executive Offices, Domestically and Internationally.
• Business Continuity failures can result in loss of revenue, market share or even investor confidence. The focus of the discipline is, therefore, avoidance of operational disruption if possible and the ability to recover rapidly if a disruption does occur. As a result, the benefits are often unseen and difficulty to quantify.
ACCOUNTABILITIES:
• Manages Business Continuity Risk Analysis and Mitigation Projects including the bank’s various compliance initiatives to maintain and enhance corporate and business unit continuity preparedness throughout Scotiabank and in accordance with bank Policy. Prepares semi-annual ‘scorecards’.
• Provides specialist management consulting support and develops recommendations to various plan Owners and Planners in the composition of new plans and review of existing plans, within assigned portfolio.
• Assists in the design, development and implementation of plan testing initiatives and business continuity training seminars. Trains Owners, Planners, Business Continuity Coordinators and new members of the BCM Unit.
• Reviews all Class I and II plans every 2 years, all Class III and IV plans every 3 years, within assigned portfolio.
• Ensures systems are recorded in the Enterprise Portfolio Management database and recovery tested in accordance with bank’s “Common Standards for Disaster Backup and Recovery”. Prepares semi-annual ‘scorecards’.
• Consolidates, analyses and communicates information prior to and during business disrupting incidents to the bank Emergency Management Team or the Hurricane Team and assists in widespread incident responses affecting bank worldwide. Participates in Incident Debriefings.
• Researches, analyses and disseminates best practices information.
• Contributes to the Business Continuity newsletter distributed throughout the Scotiabank Group.
• Assist in keeping departmental expenses within budget.
• Strategic use of Technology to deliver results faster & more efficiently
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| Job Requirements |
• A specialist knowledge of Business Continuity Management and related emergency response disciplines to the equivalent of professional DRI or BCI standards.
• Thorough Project Management, decision-making and problem solving skills. Must be able to take a leadership position on teams assembled for incident and emergency management.
• Thorough knowledge of the organization of bank’s Executive Offices and other main units in downtown Toronto, domestically and internationally; in particular, their functions and operational structure, and generally understand the business activities, products and services conducted/provided, and their comparative priorities.
• Strong research and writing skills. Ability to write business cases, debriefing reports, emergency communiqués, etc.
• Excellent communications skills enabling effective functioning across a wide diversity of business lines, third parties and emergency managers. Knowledge of emergency communication equipment and crisis management principles.
• An understanding of the business line priorities of Areas and Units within bank and their classifications under the BCP Business Impact Analysis priority setting protocols in order to assess business continuity risk and affect mitigation initiatives.
• Demonstrate team building and relationship management skills in order to solicit and keep the goodwill and cooperation of a wide range of individuals including Senior Departmental Managers, Security Personnel and Third Party Property Managers.
• Ability to provide effective instruction in both formal and informal teaching environments.
• Strong abilities in M/S products including word, excel & powerpoint, including automation tools(such as pivot tables in excel
• Must be able to work effectively under highly stressful conditions for extended periods of time. Must be willing to respond to and attend emergency and/or disaster situations in which there may be greater than normal exposure to potentially unsafe or dangerous conditions.
• Workloads are subject to changes in priorities primarily due to external requests for assistance, advice and counsel, and the need to address specific threats as they occur.
• Post-Secondary Degree in Business, Emergency Management, Risk or a related field.
• Preference will be given to students who have a Masters in Emergency Management Certificate or have graduated from a similar college or university program.
• Experience in business continuity with exposure to incident response.
• Strong organizational and priority management skills
• Proven ability to interact and build strong positive relationships with various levels of staff and management.
• Strong MS Office skills (specifically Word, Visio, Excel and PowerPoint), ability to process map in Visio and or Word, and design macros in excel.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, with a high energy level and a positive attitude.
• Previous experience in command centre operations/emergency response.
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