| Job Description |
A bank in Scarborough is looking for a Junior Network AnalystResponsible for the consistent delivery of critical batch scheduling services processed on the Data Centre Operations(DCO) raised floor on 7 x 24 basis. Provide technical expertise for medium to highly complex Jobs and initiatives as they relate to the implementation and support of application and or infrastructure technology in a multi platform environment specifically for the Bank's Power Systems Applications. Also provide technical support after hours and weekends for units such as Domestic/International Contact Centres, iTrade, Intl, CMU, CAU, BKO, BSC, Security, TAG, HR, etc.
Willling to learn iSeries/AS400 Power Systems and be capable of working independently without direct supervision.
• Support with xSeries Servers when needed.
• Strong sense of Communication and Customer Service skills
• Support of First line Problem Management and documentation using Bit’s Ticket Tracking Systems.
• Strong Organizational skills
• Knowledge of PC Hardware and Software.
• Required to work 3 day, 12 hour Shifts per week. As part of the rotation there will be 8 weeks of Dayshift(07:30 – 19:30) , followed by 8 weeks of Night Shift(19:30 – 07:30) • Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact and taking appropriate action.
• Participate and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence.
• Execute implementation plans for new medium to highly complex application.
• Monitor and analyze supported services to identify opportunities for improvement and recommends solutions.
• Complete all assigned department change requests to the daily batch schedule, and Production systems. This includes job creation, program turnovers, job definition modifications, run time changes, and job decommissions.
• Ensure timely and efficient processing of all production batch schedules addressing any late running jobs, excessive runtimes, or job failures while complying with documented application service level agreements.
• Assist Manager in identifying gaps in job execution times, triggers, abend frequency and any other unusual patterns using trending and data analysis.
• iSeries Command line and Command structure knowledge is essential.
• Must have graduated within the last year in a Computer related field.
Knowledge in iSeries/AS400, Mainframe , COBOL would be an asset, but is not essential
Group
• Domestic & International Application Support & Automation
he manager is seeking a junior candidate to help ensure all AS400 are running to capabilities. They will be taking calls, running batch jobs of AS400 to check errors, provide support. There will be rotational shifts and they will be trained. However, knowledge of PC skills, fixing hardware, software on windows based platforms will be preferred. They will be working on ticketing systems (ServiceNow) and should have great communicate skills. There is a high possibility of extension.
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